Formal communication is to the use
of language what formal wear is to casual clothing (and no, we don’t mean that
it’s uncomfortable, ill-fitting and only comes out for weddings, workdays and
funerals!).
Essentially, formal communication
is a type of communication that uses correct language, avoids slang entirely
and keeps personal information to a minimum. If you write an email to your boss
(known as ‘upward
communication’ in the working world – how delightfully condescending of
them!), then it is likely that you will be using formal communication.
Likewise, if you were to write a
letter of complaint regarding, say, an inconsiderate neighbour or an unsatisfactory
product, you would once again be using formal communication. If a lawyer writes
to you, his/her letter will almost certainly be written formally.
Casual swearing (or any kind of
swearing for that matter!), colloquialisms, personal anecdotes/questions and
bad spoken habits (such as using the word ‘like’ as a form of punctuation, or
‘umming and ahhing’ too often) have no place in formal communication.
People communicating formally (as
opposed to formicating communally, you understand), will also tend to use
longer, perhaps more academic words and terms appropriate to the theatre of
communication. If you work in marketing, for example, formal communication
would see you using marketing-specific
terminology at a far greater rate than you ever would in social situations.
The opposite of formal
communication is ‘informal communication’. Informal communication would include
the way you address friends and family, using first names instead of surnames
and using a lot more slang words and opinionated speech.
When communicating formally, it is
usually best to keep personal opinions to a minimum and, where possible, to
discuss things from a third person perspective. Thus,
“I’ve been looking at these figures
all night. So much so that I think I’ve gone cross-eyed! Anyway, I think its
safe to say that the product isn’t selling”
Becomes,
“After careful evaluation of the
figures, it is reasonable to assume that the product isn’t selling”
No personal involvement. No
anecdote. Statistical data takes a greater role than personal opinion. See?
Of course, using informal
communication in certain formal situations can be beneficial. Today, many
corporations are employing informal language in order to better relate to
customers and staff and corporate CEOs and motivational speakers tend to use
informal communication as a way of maintaining a ‘man/woman of the people’
image.
